Our return policy is designed to enhance customer satisfaction, and currently, we do not accept traditional returns. In the event of a product-related issue, customers are encouraged to submit an appeal, detailing the problem they encountered. Upon review, if the appeal is approved, a seamless process is initiated to send out a replacement product, ensuring our customers receive the quality they expect. This approach allows us to address concerns effectively and prioritize customer satisfaction without accepting conventional returns.

In the event of a faulty or damaged product, our refund process ensures customer satisfaction. Once we assess the issue and determine the product’s condition, we offer customers a choice between receiving store credit or having a replacement product sent to them. This flexibility empowers customers to choose the resolution that best aligns with their preferences. Our commitment to addressing concerns promptly aims to provide a seamless and positive experience for our valued customers.

The refund period extends for seven days from the moment the order is delivered, during which customers can submit a refund request if any issues are identified with their order. This window provides ample time for customers to thoroughly inspect their purchase and report any concerns they may have encountered. It is essential for customers to initiate the refund process within this specified timeframe to ensure timely resolution of any problems or discrepancies in their order. Beyond this period, the ability to request a refund may be limited. This policy is in place to uphold customer satisfaction and address any potential concerns in a prompt and efficient manner.