In the unfortunate event that a customer’s package is lost, our first course of action is to initiate a ticket with the respective postal carrier to investigate the matter thoroughly. Our dedicated customer support team will work diligently to track the lost package and ensure a swift resolution. If it is confirmed that the package is indeed lost, we will promptly proceed to replace the missing items, prioritizing customer satisfaction and ensuring a seamless shopping experience. Our commitment is to address such situations with urgency and provide the necessary support to resolve any inconveniences faced by our valued customers.